F.A.Q
Q: What is fascia massage gun?
Fascia is a very important tissue that wraps muscles and tandem bones and internal organs. Exercise and long-term bad posture often cause us to suffer from soreness and even muscle breakage. Over time, sticky joints cause muscle and bone pain.Fascia massage gun use the high-frequency vibration and proper massage stroke to make the muscles active, reduce the adhesion and nodules between the muscles and the fascia, relieve fatigue and prevent sports injuries.
Q: What's the current shipping time?(From the shipped date by Logistics company)
United states: 7-10 days.
Europe: 20-30 days.
Canada: 15-20 days.
Australia: 10-13 days.
Western Australia: 13-17 days.
South Korea: 5-7 days.
Japan: Signage 5-7 days in.
Taiwan: 5-7 days.
Singapore: 5-7 days.
West Malaysia: 5-7 days
East Malaysia: 7-10 days.
Vietnam: 7-10 days
Q: Can i change the order after I ordered?
Yes, you can, but you need to contact us in 2 hours after you place the order. however. we cannot guarantee that your order will be changed successfully. Because it is hard to modify the order once it gets sent to the production line.
Q: Will I receive a tracking number?
Yes! Normally you will get the tracking number in 48 hours after you place the order.
Please note that the tracking time stated on your tracking number is not accurate, as we are utilizing a special shipping method.you can track order on our website.
Q: Do I need to pay for tax?
No tax will be charged for US and EU.
(tax will by charged for customers in NZ/Norway/Switzerland/South Korea)
if you buy spare parts and ship to EU/NZ/AU,you will need to pay tax.
Q: What is Tokfit warranty covered ?
Tokfit products are manufactured with high-quality parts designed to last. If any malfunctions occur, your limited warranty covers:
• TOKFIT Device & Motor - 1 years
• TOKFIT Lithium-ion batteries - 6 months
•TOKFIT Massager Attachments - 90 days (You can order new massage attachment at ( www.tokfit.com ).
If the product fails due to defects in materials or design process within one year, the company will repair or replace parts or replace new products for free, except in the following cases:
1.Improper human use or damage to the equipment caused by transportation.
2.Unauthorized disassembly and repair of this equipment.
3.Failure to follow the instructions.
4.The product is damaged due to the abnormal storage or maintenance environment of the customer.
5.If the proof of purchase date is not provided, the company will have the right to refuse the warranty.
Q: Do I need to charge the battery when I receive the board?
Yes,you need to,but not required. Because the battery is not fully charged before leaving the factory (to protect the battery during Long-distance shipping).
Q: How do you make such a great product at such a low price?
We don't have any advertisement or operating expenses (Compare to Amazon charge 15% ).We sell on our own website with very few charges and compared with the European and American countries, the manpower cost in China is very low. We have sent muchTokFit massager to our customers all over the world.Which means the massager is currently sold at an extremely low profit margin, while still maintaining a high quality of the components used. We hope to attract new customers with our high quality and great performance with a budget price and certified components like our powerful lithium battery, high-torque brushless motor, 20 speeds adjustment, super silent technology, smart touchable screen and so on. We believe that maintaining a budget price and a high quality will make the consumers recognize our brand and support us further in the future. That's why we made such a great product with such a low price!
Q: What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 15 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Easylife reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
Q: What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)